UNIFIED COMMUNICATIONS AT BOEING
Modern industries are no longer confined to a single place
or serve a common group. Many firms have foothold in several countries and
serve a wide range of audience so Communication between different stakeholders
in a big enterprise has been a key factor for effective production and
development of the firm. Much emphasis has been laid on finding and employing a
communication module that serves all types of services which is both cost
effective and secure at the same time. Some of the required features are chat,
screen sharing, all types of voice call, conferencing etc. with the growth of
modern technology there are many options to employ a unified communication that
is close to perfection which is reliable and serve all the necessary things
Unified Communications will help organizations to transform their
business communication. Unified Communications has evolved at lot in past decade.
Initially it is a set of communication technologies such as Instant Messaging and
later it has expanded to other communications such as text messaging, email,
and IM. At present unified communications is providing a single platform to
support all the communication needs such as chat, audio, video, sharing and so
on (Fluker & Murray 2017). The goal of unified communications is provide an
excellent collaboration between employees, business and partners.
When Boeing ushered
its communications system in to a new era it used an IP network based unified
communication network. This change made collaboration between its leaders and colleagues
very smooth, effective and hassle free. One of the advantage of UC system
converged over IP network is its scalability.
Since Boeing works on projects that are classified all of
the applications it employs must be risk free and secure. This new UC system is
vulnerable to traditional security threats as well as some new type of threats.
One of the main threats to UC system is social engineering. Common sense must
be prevailed while choosing the passwords for communication applications. All
the systems must be locked when they are not in use. While hosting a conference
over the phone or while screen sharing a pass code must be provided to all the
necessary attendees to avoid snooping. while sharing the data all the sensitive
data must be properly encrypted with Boeing approved encryption protocol.
Several other types of fishing are another concern. To avoid these employees
must confirm with the requestor before sending or confirming anything over the
phone or any other application.
The UC employed at Boeing is widely appreciated by its
employees. Its effect is swift and immediate. The productivity and ease of
collaboration between various teams has increased. Over the time several firms
of various types of business deployed similar type of UC capabilities over
converged IP networks. The benefits of UC over converged IP network are
universal and similar benefits that are experienced at Boeing are replicated.
All the other firms that employed the same have seen a dip in operational costs
for collaboration and communication and seen increase in easy of doing
One can understand in not deploying all the capabilities
available through UC system. Boeing is a very large company and serves clients
across the globe that needs service and response without any delay. If there is
any loss in communication it would result in irreparable loss to the brand name
and in monetary terms. It always makes sense not to depend one method if there
is an alternative available. This will come in to use whenever there is a
disaster with the UC system over IP network and it also decreases the
dependency on one vendor which provides communication network. If I am the CIO
at Boeing I would encourage all of the employees to use the existing UC system
but would not terminate the subscription to other third party vendors. And the
other capabilities I would like to add to the existing UC network is able to
bring social networking capabilities. This totally adds another dimension to
the work place and relationship between the colleagues. This provides an
additional layer in communication within the team. Leadership will be able to
communicate with the employers on a personal basis. Networking with various
people of different discipline will help in learning and widening of the knowledge
base which will in turn help in the growth of the company. Careful planning and
creation of social media platform will help in fostering the organizational
culture. A new type of experience will benefit the company.